FREQUENTLY ASKED QUESTIONS

BOOKING APPOINTMENTS

Which facial do I book?


We suggest that you view the Service menu, read the descriptions of the facial you are considering, and choose the facial that describe what your skin needs the most. A great first time facial for someone with any kind of concerns, would be the Deep Cleanse 4-Layer Enzyme Facial. We DO NOT suggest choosing the Signature Naked Basic facial if you have any type of skin concerns as there will not be enough time for your esthetician to switch to a more advanced facial if needed.




Can I book a Naked Skin Assessment and a Facial the same day?


Once the assessment is over, the esthetician will recommend a facial that can be done the same day if time permits, or booked for a later visit. If you choose to do the facial the same day you will be paying for an additional service. Reason why we recommend for you to read the descriptions of our services, including the assessment and choose the facial or service which best fits your concerns. Once at your appointment your service provider will briefly discuss other options and may switch if time permits.




Can I add extractions to my facial?


Extractions are included in ALL of our facials, except for the Naked Skin Assessment and the Live Virtual Skincare Consultation. Unfortunately you can not pay for extra.




Can I book a Va-Jacial and Brazilian Wax the same day?


No, you CAN NOT receive a Va-Jacial and Brazilian Wax the same day. However, you can receive a Brazilian wax and a Brazilian+plus on the same day.




I'm Pregnant, which facial should I book?


We always encourage you to first check with your physician for consent on any spa services. If you are experiencing Acne/Breakouts, we suggest Acne Academy Treatment (initial) If you would like a basic cleanse with some relaxation, we suggest Signature Naked Basic Facial. Once at your appointment your service provider will consult with you about other options, if any.





CANCELLATION POLICIES

What if I’m running late for my scheduled appointment?


If you're not checked in 15min after the start time of your scheduled appointment, your appointment will automatically be charged the cancellation fee of 100% of your total service amount, and your appointment will be cancelled. If you arrive after your scheduled appointment time, your services will not be extended. If your service is shortened due to your late arrival, the full fee for your service will still be charged.




I have an appointment scheduled on Tuesday and I called the Spa on Monday to cancel. Will I still be charged the less than 24hr cancellation fee? a video in my FAQ?


If you are able to log into your account and cancel your appointment, great! No fee will be applied, but if the system won't allow you to cancel your appointment online, and you have to call us, Unfortunately Yes you will be charged. We are closed on Monday’s and can not make any schedule changes until next business day. As stated in our policy, appointments scheduled on a Tuesday MUST be cancelled by end of business day Saturday to avoid a cancellation fee.




Cancellation and Rescheduling Policy


ARRIVAL TIME If you're not checked in 15min after the start time of your scheduled appointment, your appointment will automatically be charged the cancellation fee of 100% of your total service amount, and your appointment will be cancelled. CHANGING YOUR APPOINTMENT 24 hours' notice is required to cancel or reschedule your booked appointment(s). If you're unable to log into your account to cancel your appointment, calling and speaking with a Naked associate before the end of the previous business day, during normal business hours is acceptable for 24 hours' notice. Less than 24hr cancellation/reschedule and No call/No show appointments will be charged 100% of your total service amount to the card we have on file. Cancellation charges due to you running more than 15min late, and same day cancellation/rescheduled appointments are subject to possibly be honored, ONLY if a service appointment is available immediately following your original scheduled appointment time, with the same service provider, on the same the day (of your appointment) and other guests are not inconvenienced. Otherwise you will be required to re-book a new appointment. If you fail to adhere to the policies described above and you’re charged the proper fees but your credit/debit card declines, Naked Skincare & Waxing LLC may reach out to you for updated credit/debit card information. Upon Naked Skincare & Waxing LLC receiving your updated credit/debit card information you will be charged fee(s) owed. If updated credit/debit card information is not received, please be advised that you can ONLY book services online which requires a deposit, or you can be a Walk-In guest until a valid credit/debit card is on file and payment is received for fee(s) owed.




I booked an appointment, but then I received a notice it was cancelled. Why?


*If you received a cancellation email for an upcoming appointment please be sure to view the cancellation message included. Chances are you have booked the wrong service, and have been prompted to re-book the correct service. Example: If you booked a Signature Naked Basic Facial (2 week maintenance) but have never received the Signature Naked Basic Facial, or you are past 2 weeks from receiving the Signature Naked Basic Facial, your appointment will be cancelled. *This applies to any of our services that are offered at a discounted price for returning within an allotted time frame from your initial visit. Example: *While this is a VERY rare instance. Sometimes an appointment may show available and multiple people may be viewing/booking simultaniously. The system will then cancel one appointment because of the no longer availability. The cancellation message will reflect this.





SHIPPING/REFUNDS

Return/Refund Policy


We do not offer exchanges, refunds or returns on ANY products and services. For online orders, we highly recommend using our online chat system to ask a Naked Representative any and all questions, or calling the spa during our normal business hours to speak with one of our Naked associates before online purchases if you have any questions.
Adverse Reactions Naked Skincare & Waxing Spa will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately. If you believe you have experienced an adverse reaction to one of our products or services, please contact us with your before and after pictures at gonaked@nakedskinandwax.com. We do however welcome all feedback, concern, or dissatisfaction on all product purchases and services at gonaked@nakedskinandwax.com




Shipping


Please allow 3 to 5 business days for online orders and in spa pre-paid orders. For in spa pre-paid orders, if you did not pay for your item(s) to be shipped to your home, once your order has arrived, we will call to inform you that your order is ready for pick-up. You have 7 days from then to pick up your order.
*ALL in spa pre-orders that are not picked up after 14 days, and has not communicated with us beforehand, will be marked as non pick-up. Such orders will be returned to our distributor or re-stocked, and there is no monies back.





GENERAL SERVICE & SPA QUESTIONS

How early should I arrive for my scheduled appointment?


We recommend New Naked Goers to arrive at least 5mins before their scheduled appointment to familiarize themselves with our facility.




Do you take Walk-Ins?


Yes! Majority of our walk-in guest only wait 5-15min. However, we can’t guarantee immediate service to walk-in guest. We recommend calling us first to see if there is immediate availability, or checking online for same day appointment times and trying your luck with walking in at the time you saw available online. However, times shown online and requesting walk-in availability over the phone DOES NOT guarantee you a spot at that time, nor does it guarantee you will be serviced right away upon arrival.




What type of wax do you use?


We use a hard blue film wax, and a soft strip CBD wax for certain small areas of the face and body.




Do you do Male Brazilians, if so what does it include?


Yes we do Male Brazilians. It's listed on the menu as a BroZilian, and it includes waxing of the genitals, testicles, and waxing the inside of the Buttocks (Butt strip).




Do you offer spa parties?


Yes. Fill out our contact form with your request on our Contact Page and someone from our team will get in touch with you within 48 hours with more information on booking.




Children, Babies, & Guest not being serviced.


DO NOT bring extra guests. We are a boutique-sized Spa with limited space. So that scheduled guests and walk-in guests are comfortable and accommodated with ease please leave children, babies, and extra guests who are not being serviced left behind. Thank you for your cooperation.




What are the precautions this spa is taking during the pandemic?


We are following the following safety procedures: *Customers are required to sign our Covid-19 form when booking an appointment. *Mask worn upon entering, while in the waiting area, and moving about in the spa by customers. *Mask worn by employees *Temperture checks upon entering *Contact-less check-in and check out *Not allowing customers to bring extra guests *We are using disposable linens and spa robes *Employess are washing their hands before, during, and after servicing customers *Treatment rooms, door handles, and counter tops are sanitized after each customer *We ask customers to download our booking app Vagaro, so that they can check in through the app once they arrive, instead of waiting inside. *We are practicing social distancing by not allowing over booking to avoid having you pass the customer before or after you




What is CBD? Will it get me high?


CBD also known as Cannabidiol is the second most prevalent of the active ingredients of cannabis (marijuana). CBD is derived directly from the hemp plant, which is the cousin of the marijuana plant. No! CBD will NOT get you high. CBD is a hemp-based ingredient that differs from the strains of marijuana cultivated for their psychoactive drug use.




Do you take Spa Finder gift cards and or HSA credit cards?


No. At this time, we do not accept either of those two forms of payment.