FREQUENTLY ASKED QUESTIONS

BOOKING APPOINTMENTS

• Which facial do I book?


We suggest that you view the Service menu, read the descriptions of the facial you are considering, and choose the facial that describe what your skin needs the most. We DO NOT suggest choosing the Signature Naked Basic facial if you have any type of skin concerns as there will not be enough time for your esthetician to switch to a more advanced facial if needed.




• Can I book a Naked Skin Assessment and a Facial the same day?


Once the assessment is over, the esthetician will recommend a facial that can be done the same day if time permits, or booked for a later visit.




• Can I add extractions to my facial?


Extractions are included in ALL of our facials, except for the Naked Skin Assessment and the Live Virtual Skincare Consultation. Unfortunately you can not pay for extra.




• Can I book a Va-Jacial and Brazilian Wax the same day?


No, you CAN NOT receive a Va-Jacial and Brazilian Wax the same day. However, you can receive a Brazilian wax and a Brazilian+plus on the same day.





CANCELLATIONS/POLICIES

• What if I’m running late for my scheduled appointment?


If you're not checked in 15min after the start time of your scheduled appointment, you will be charged the No call/No show fee of 100% of your total service amount. If you arrive after your scheduled appointment time, your services will not be extended. If your service is shortened due to your late arrival, the full fee for your service will still be charged. Charges due to you running more than 15min late, and same day cancellations will be honored ONLY if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced.




• I have an appointment scheduled on Tuesday and I called the Spa on Monday to cancel. Will I still be charged the less than 24hr cancellation fee? a video in my FAQ?


If you are able to log into your account and cancel your appointment, great! No fee will be applied, but if the system won't allow you to cancel your appointment online, and you have to call us, Unfortunately Yes you will be charged. We are closed on Monday’s and can not make any schedule changes until next business day. As stated in our policy, appointments scheduled on a Tuesday MUST be cancelled by end of business day Saturday to avoid a cancellation fee.




• Rescheduling and Cancellation Policy


ARRIVAL TIME If you're not checked in 15min after the start time of your scheduled appointment, you will be charged the no call/no show fee of 100% of your total service amount. Pre-paid appts. will lose your deposit. CHANGING YOUR APPOINTMENT 24 hours' notice is required to reschedule or cancel your booked appointment(s). If you're unable to log into your account to cancel your appointment, calling and speaking with a Naked associate before the end of the previous business day, during normal business hours is acceptable for 24 hours' notice.
Rescheduling/Canceling your appointment(s) less than 24 hours will be charged 50% of your total service amount to the card we have on file. In the case of Pre-paid appts. you will not be refunded your 50% deposit.
No call/No shows will be charged 100% of your total service amount to the card we have on file. Charges due to you running more than 15min late, and same day cancellations will be honored ONLY if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenieced. If you fail to adhere to the policies described above and you’re charged the proper fees but your credit/debit card declines, Naked Skincare & Waxing LLC may reach out to you for updated credit/debit card information. Upon Naked Skincare & Waxing LLC receiving your updated credit/debit card information you will be charged fee(s) owed. If updated credit/debit card information is not received, please be advised that you can ONLY book services online by paying a deposit in full, or you can be a Walk-In guest until a valid credit/debit card is on file and payment is received for fee(s) owed.





SHIPPING/REFUNDS

• Return/Refund Policy


We do not offer exchanges, refunds or returns on ANY products and services. For online orders, we highly recommend using our online chat system to ask a Naked Representative any and all questions, or calling the spa during our normal business hours to speak with one of our Naked associates before online purchases if you have any questions.
Adverse Reactions Naked Skincare & Waxing Spa will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately. If you believe you have experienced an adverse reaction to one of our products or services, please contact us with your before and after pictures at gonaked@nakedskinandwax.com. We do however welcome all feedback, concern, or dissatisfaction on all product purchases and services at gonaked@nakedskinandwax.com




• Shipping


Please allow 3 to 5 business days for online orders and in spa pre-paid orders. For in spa pre-paid orders, if you did not pay for your item(s) to be shipped to your home, once your order has arrived, we will call to inform you that your order is ready for pick-up. You have 7 days from then to pick up your order.
*ALL in spa pre-orders that are not picked up after 14 days, and has not communicated with us beforehand, will be marked as non pick-up. Such orders will be returned to our distributor or re-stocked, and there is no monies back.





GENERAL SERVICE & SPA QUESTIONS

• How early should I arrive for my scheduled appointment?


We recommend New Naked Goers to arrive at least 5mins before their scheduled appointment to familiarize themselves with our facility.




• Do you take Walk-Ins?


Yes! Majority of our walk-in guest only wait 5-15min. However, we can’t guarantee immediate service to walk-in guest. We recommend calling us first to see if there is immediate availability, or checking online for same day appointment times and trying your luck with walking in at the time you saw available online. However, times shown online and requesting walk-in availability over the phone DOES NOT guarantee you a spot at that time, nor does it guarantee you will be serviced right away upon arrival.




• What type of wax do you use?


We use a hard blue film wax. We also use a soft strip wax for certain small areas of the face and body.




• Do you do Male Brazilians, if so what does it include?


Yes we do Male Brazilians. It's listed on the menu as a BroZilian, and it includes waxing of the genitals, testicles, and waxing the inside of the Buttocks (Butt strip).




• Do you offer spa parties?


Yes. Fill out our contact form with your request on our Contact Page and someone from our team will get in touch with you within 48 hours with more information on booking.




• Children, Babies, & Guest not being serviced.


DO NOT bring extra guests. We are a boutique-sized Spa with limited space. So that scheduled guest and walk-in guest are comfortable and accommodated with ease please leave children, babies, and extra guests who are not being serviced left behind. Thank you for your cooperation.





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