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  • Do you take Walk-Ins?
    Yes (PLEASE NOTE) Majority of our walk-in guest only wait 5-15min. However, we can’t guarantee immediate service to walk-in guest. We recommend doing one of the following below, to see if there is immediate availability; Call to inquire 832-330-0497 Text the Client Two-way Text ONLY portal to inquire 833-799-0354 Check our online booking system, by going through the prompts as if you were booking an appointment to see real time availability, then try your luck with walking in at the time you saw available online. (PLEASE NOTE) times shown online and requesting walk-in availability over the phone DOES NOT guarantee or confirm you an appointment at that time, nor does it guarantee you will be serviced right away upon arrival. If you wait in our waiting area longer than 15min without one of our friendly team members acknowledging you, or if you are unable to gain access into the spa, as the front door is locked(during our normal business hours), we sincerely apologize, as this mean we are fully committed serving other guests and cannot step away from booked appointments. We suggest booking an appointment or send us a message and someone will reach out to you ASAP!
  • How early should I arrive for my scheduled appointment?
    We recommend New Naked Goers to arrive at least 5mins before their scheduled appointment to familiarize themselves with our facility.
  • What if I’m running late for my scheduled appointment?
    If you're not checked in 15min after the start time of your scheduled appointment, your appointment will automatically be charged the cancellation fee of 100% of your total service amount, and your appointment will be cancelled. Calling the spa as a courtesy to inform us of your tardiness/ETA is greatly appreciated, and may be subject to accommodations, but by doing so, this DOES NOT override the Policy stated above. If you arrive after your scheduled appointment time, your services may not be extended. If your service is shortened due to your late arrival, the full fee for your service will still be charged.
  • If I have questions or concerns, when should I expect to hear back from someone?
    While sometimes our response is fairly quick, same day or 24hr, we ask that you please allow us 24-48hr (During our normal operating business hours) to respond to all emails, voicemails, and callbacks. For an immediate response (Within minutes to 1-2hr during our normal operating business hours), send us a text through the client two-way texting portal, 833-799-0354
  • Do I have to Pay a Deposit?
    Yes, all services booked online and in-house require a 50% deposit.
  • Is my Deposit refundable?
    Yes. If you cancel 24 hrs before your appointment.
  • Can I call, to book an appointment over the phone?
    Yes. (PLEASE NOTE), you will be required to pay the deposit by clicking the "Pay Now" button from your confirmation email/text. The system will allow you 15min to complete the booking on your end, after 15min if the deposit has not been paid, the appointment is automatically cancelled.
  • Do you sell Gift Cards?
    Yes, click HERE to purchase gift cards
  • Do you accept HSA and FSA cards?
    Yes!
  • Children, Babies, and Guest not being serviced.
    Please limit your extra guests to one. Extra Guest under no circumstances are not allowed inside of treatment rooms with you. We are a boutique-sized Spa with limited space. So that scheduled guests and walk-in guests are comfortable and accommodated with ease, please leave children, babies, and extra guests who are not being serviced left behind. Thank you for your cooperation.
  • Adverse Reactions
    Naked Skincare & Waxing Spa will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately. If you believe you have experienced an adverse reaction to one of our products or services, please do 1 of the following; Send us pictures with as much details as possible to gonaked@nakedskinandwax.com, Send us a text through the client two-way texting portal, 833-799-0354 Start a chat with us through the website by clicking the chat bubble in the bottom right corner. We do however welcome all feedback, concerns, or dissatisfaction on all product purchases and services at gonaked@nakedskinandwax.com
  • Why did my service provider change after I booked my appointment?
    In some instances, the spa will need to change providers of the same gender based on availability.
  • Do you offer spa parties?
    At this time we no longer offer spa parties, however feel free to call the spa during our normal business hours, or send us a message with the details of your party and we will try to accommodate you.
  • Which facial should I book?
    The DMK Enzyme Masque Facial is a great first time facial and it’s Pregnancy Safe for those expecting.
  • Can I bring my teenager for a facial?
    Yes! We suggest starting your teen on The Acne Academy Treatment(Initial), but your teen can receive any of our facials, with your consent
  • What should I avoid doing before receiving a facial?
    We suggest to STOP using all products that includes active ingredients, no waxing/shaving, laser, electrolysis, and no tanning 7 days before receiving a facial.
  • Can I add extractions to my facial?
    Extractions are included in ALL of our facials, EXCEPT for the Naked Skin Assessment.
  • Can I book a Va-Jacial and Brazilian Wax the same day?
    No, you CAN NOT receive a Va-Jacial and Brazilian Wax on the same day. We recommend booking these services 7 days apart from each other, with a Brazilian wax being done first. You can however book an Add-On Brazilian+(Plus) to your Brazilian Wax.
  • Do you do Male Brazilians?
    Yes. It's listed on the menu as a BroZilian
  • What type of Wax do you use?
    We use a low-temperature creamy Brazilian-style Hard Wax.
  • Shipping
    Please allow 3 to 5 business days for online orders and in spa pre-paid orders. For in spa pre-paid orders, if you did not pay for your item(s) to be shipped to your home, once your order has arrived, we will call to inform you that your order is ready for pick-up. You have 7 days from then to pick up your order. *ALL in spa pre-orders that are not picked up after 14 days, and has not communicated with us beforehand, will be marked as non pick-up. Such orders will be returned to our distributor or re-stocked, and there is no monies back.
  • Return/Refund Policy
    We DO NOT offer exchanges, refunds or returns on ANY products and services. For online orders, we highly recommend using our online chat system to ask a Naked Representative any and all questions, or calling the spa during our normal business hours to speak with one of our Naked associates before online purchases if you have ANY questions.
  • What is the Cancellation and Rescheduling Policy?
    So that we can best serve you, please be advised of these policies. 24 hours' notice is required to cancel or reschedule your booked appointment(s) As a courtesy, we allow a 15min grace period. In the event you're not checked in by 15mins after the start time of your scheduled appointment, you will be considered a no show, automatically charged the cancellation fee of 100% of your total service amount, and your appointment will be cancelled. Cancellation charges due to you running more than 15min late, and same day cancellation/rescheduled appointments are subject to possibly be honored, ONLY if an appointment is available immediately following your original scheduled appointment time, with the same service provider, on the same the day (of your appointment) and other guests are not inconvenienced. Otherwise you will be required to re-book a new appointment. In the event appointments are canceled, or rescheduled day of service, you will forfeit your pre-paid 50% deposit and the card you input on file will be charged the remaining balance of your total service amount. You authorize Naked Skincare & Waxing LLC to ONLY charge your credit or debit card for any of your less than 24 hours Cancel, Reschedule or No show fee(s) when applicable.
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