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  • Do you take Walk-Ins?
    Yes! (PLEASE NOTE) Majority of our walk-in guest only wait 5-15min. However, we can’t guarantee immediate service to walk-in guest. We recommend calling us first to see if there is immediate availability, or checking online for same day appointment times and trying your luck with walking in at the time you saw available online. However, times shown online and requesting walk-in availability over the phone DOES NOT guarantee you a spot at that time, nor does it guarantee you will be serviced right away upon arrival.
  • How early should I arrive for my scheduled appointment?
    We recommend New Naked Goers to arrive at least 5mins before their scheduled appointment to familiarize themselves with our facility.
  • If I have questions or concerns, when should I expect to hear back from someone?
    While sometimes our response is fairly quick, same day or 24hrs, we ask that you please allow us 24-48hrs (During business hours) to respond to all emails, voicemails, and callbacks. For urgent matters that require an immediate response, send us a text through the client two-way texting portal, 833-799-0354
  • Why did my service provider change after I booked my appointment?
    In some instances, the spa will need to change providers of the same gender based on availability.
  • Do I have to Pay a Deposit?
    Yes, all services booked online and in-house require a 50% deposit.
  • Is my Deposit refundable?
    Yes. If you cancel 24 hrs before your appointment.
  • Do you offer spa parties?
    At this time we no longer offer spa parties, however feel free to call the spa during our normal business hours, or send us a message with the details of your party and we will try to accommodate you.
  • Adverse Reactions
    Naked Skincare & Waxing Spa will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately. If you believe you have experienced an adverse reaction to one of our products or services, please do 1 of the following; Send us pictures with as much details as possible to, Send us a text through the client two-way texting portal, 833-799-0354 Start a chat with us through the website by clicking the chat bubble in the bottom right corner. We do however welcome all feedback, concerns, or dissatisfaction on all product purchases and services at
  • Children, Babies, and Guest not being serviced.
    Please limit your extra guests to one. Extra Guest under no circumstances are not allowed inside of treatment rooms with you. We are a boutique-sized Spa with limited space. So that scheduled guests and walk-in guests are comfortable and accommodated with ease, please leave children, babies, and extra guests who are not being serviced left behind. Thank you for your cooperation.
  • What if I’m running late for my scheduled appointment?
    If you're not checked in 15min after the start time of your scheduled appointment, your appointment will automatically be charged the cancellation fee of 100% of your total service amount, and your appointment will be cancelled. Calling the spa as a courtesy to inform us of your tardiness/ETA is greatly appreciated, and may be subject to accommodations, but by doing so, this DOES NOT override the Policy stated above. If you arrive after your scheduled appointment time, your services may not be extended. If your service is shortened due to your late arrival, the full fee for your service will still be charged.
  • Do you take Spa Finder gift cards and or HSA credit cards?
    No. At this time, we do not accept either of those two forms of payment.
  • Which facial should I book?
    TheDMK Enzyme Masque Facial is a great first time facial and it’s Pregnancy Safe for those expecting.
  • Can I bring my teenager for a facial?
    Yes! We suggest starting your teen on The Acne Academy Treatment(Initial), but your teen can receive any of our facials, with your consent
  • What should I avoid doing before receiving a facial?
    We suggest to STOP using all products that includes active ingredients, no waxing/shaving, laser, electrolysis, and no tanning 7 days before receiving a facial.
  • Can I add extractions to my facial?
    Extractions are included in ALL of our facials, EXCEPT for the Naked Skin Assessment.
  • Can I book a Va-Jacial and Brazilian Wax the same day?
    No, you CAN NOT receive a Va-Jacial and Brazilian Wax on the same day. We recommend booking these services 7 days apart from each other, with a Brazilian wax being done first. You can however book an Add-On Brazilian+(Plus) to your Brazilian Wax.
  • Do you do Male Brazilians?
    Yes. It's listed on the menu as a BroZilian
  • What type of Wax do you use?
    We use a low-temperature creamy Brazilian-style Hard Wax.
  • Shipping
    Please allow 3 to 5 business days for online orders and in spa pre-paid orders. For in spa pre-paid orders, if you did not pay for your item(s) to be shipped to your home, once your order has arrived, we will call to inform you that your order is ready for pick-up. You have 7 days from then to pick up your order. *ALL in spa pre-orders that are not picked up after 14 days, and has not communicated with us beforehand, will be marked as non pick-up. Such orders will be returned to our distributor or re-stocked, and there is no monies back.
  • Return/Refund Policy
    We DO NOT offer exchanges, refunds or returns on ANY products and services. For online orders, we highly recommend using our online chat system to ask a Naked Representative any and all questions, or calling the spa during our normal business hours to speak with one of our Naked associates before online purchases if you have ANY questions.
  • What is the Cancellation and Rescheduling Policy?
    So that we can best serve you, please be advised of these policies. 24 hours' notice is required to cancel or reschedule your booked appointment(s) As a courtesy, we allow a 15min grace period. In the event you're not checked in by 15mins after the start time of your scheduled appointment, you will be considered a no show, automatically charged the cancellation fee of 100% of your total service amount, and your appointment will be cancelled. Cancellation charges due to you running more than 15min late, and same day cancellation/rescheduled appointments are subject to possibly be honored, ONLY if an appointment is available immediately following your original scheduled appointment time, with the same service provider, on the same the day (of your appointment) and other guests are not inconvenienced. Otherwise you will be required to re-book a new appointment. In the event appointments are canceled, or rescheduled day of service, you will forfeit your pre-paid 50% deposit and the card you input on file will be charged the remaining balance of your total service amount. You authorize Naked Skincare & Waxing LLC to ONLY charge your credit or debit card for any of your less than 24 hours Cancel, Reschedule or No show fee(s) when applicable.
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