Yes

(PLEASE NOTE) Majority of our walk-in guest only wait 5-15min. However, we can’t guarantee immediate service to walk-in guest. We recommend doing one of the following below, to see if there is immediate availability;

Call to inquire 832-330-0497

Text the Client Two-way Text ONLY portal to inquire 833-799-0354

Check our online booking system, by going through the prompts as if you were booking an appointment to see real time availability, then try your luck with walking in at the time you saw available online.

(PLEASE NOTE) times shown online and requesting walk-in availability over the phone DOES NOT guarantee or confirm you an appointment at that time, nor does it guarantee you will be serviced right away upon arrival. If you wait in our waiting area longer than 15min without one of our friendly team members acknowledging you, or if you are unable to gain access into the spa, as the front door is locked(during our normal business hours), we sincerely apologize, as this mean we are fully committed serving other guests and cannot step away from booked appointments. We suggest booking an appointment or send us a message and someone will reach out to you ASAP!

Yes.

(PLEASE NOTE), you will be required to pay the deposit by clicking the "Pay Now" button from your confirmation email/text. The system will allow you 15min to complete the booking on your end, after 15min if the deposit has not been paid, the appointment is automatically cancelled.

Yes, all services booked online and in-house require a 50% deposit.

Yes. If you cancel 24 hrs before your appointment.

PLEASE NOTE To assure deposits are refunded, we strongly advise cancelling your appointment within the allowed time frame. Should you need to reschedule more than the one time given courtesy, we strongly advise to just cancel your appointment and re-book when the time is convenient for you.

If you're not checked in 15min after the start time of your scheduled appointment, your appointment will automatically be charged the cancellation fee of 100% of your total service amount, and your appointment will be cancelled. Calling the spa as a courtesy to inform us of your tardiness/ETA is greatly appreciated, and may be subject to accommodations, but by doing so, this DOES NOT override the Policy stated above.

If you arrive after your scheduled appointment time, your services may not be extended. If your service is shortened due to your late arrival, the full fee for your service will still be charged.

We recommend New Naked Goers to arrive at least 5mins before their scheduled appointment to familiarize themselves with our facility.

While sometimes our response is fairly quick, same day or 24hr, we ask that you please allow us 24-48hr (During our normal operating business hours) to respond to all emails, voicemails, and callbacks. For an immediate response (Within minutes to 1-2hr during our normal operating business hours), send us a text through the client two-way texting portal, 866-764-9934

Yes, click HERE to purchase gift cards

Yes!

All Customers need to have an in-person consultation with one of our Estheticians before being prescribed DMK skincare and or Face Reality actives. Once you are an established client, you will be given a non-sharable password to enter the restricted area of the website.

**Please be advised.

If you DO NOT comply with these policies and you enter the password protected page, restricted area to purchase DMK skincare and or Face Reality actives, your order will be cancelled and a $5 processing fee will be deducted from your refund.

Please limit your extra guests to one. Extra Guest under no circumstances are not allowed inside of treatment rooms with you.

We are a boutique-sized Spa with limited space. So that scheduled guests and walk-in guests are comfortable and accommodated with ease, please leave children, babies, and extra guests who are not being serviced left behind.

Thank you for your cooperation.

Naked Skincare & Waxing Spa will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately. If you believe you have experienced an adverse reaction to one of our products or services, please do 1 of the following;

1. Send us pictures with as much details as possible to gonaked@nakedskinandwax.com,

2. Send us a text through the client two-way texting portal, 833-799-0354

3. Start a chat with us through the website by clicking the chat bubble in the bottom right corner.

We do however welcome all feedback, concerns, or dissatisfaction on all product purchases and services at gonaked@nakedskinandwax.com

In some instances, the spa will need to change providers of the same gender based on availability.

At this time we no longer offer spa parties, however feel free to call the spa during our normal business hours, or send us a message with the details of your party and we will try to accommodate you.